Cancellations, no-shows and late arrivals, oh my!

Posted on February 18, 2019 by Allissa Haines

Image of a clock and calendar with the title Planner

A sustainable business is a balancing act. I want to be flexible in scheduling so it’s easy for you to get massage. And I want to be sure my schedule is consistent so I earn a reliable living wage.

In the last year there has been a dramatic increase in same-day cancelations and reschedules, resulting in holes in my schedule and not enough time to reach out to clients I have previously turned away due to a full schedule. So it’s time to re-adjust my policies to ensure I am serving as many clients as my schedule will hold.

Beginning March 1, 2019 I will be enforcing an updated cancellation policy.

Cancellations and Reschedules

If you need to cancel or reschedule, please do so at least 24 hours before the appointment time to avoid a charge of 50% of the scheduled appointment price. Should I need to apply the cancellation policy, you will be invoiced via email and this amount must be paid before your next scheduled appointment.

I will waive the fee in cases of illness or inclement weather.


Should you forget or consciously choose to miss your appointment you will be charged 50% of the scheduled appointment price. You will be invoiced via email and this amount must be paid prior to your next scheduled appointment.

Late Arrivals

If you arrive late, your session may be shortened. You will be charged the full amount of the scheduled session.