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Cancellations, no-shows and late arrivals, oh my!
A sustainable business is a balancing act. I want to be flexible in scheduling so it’s easy for you to get massage. And I want to be sure my schedule is consistent so I earn a reliable living wage.
Beginning October 1, 2020 I will be enforcing an updated cancellation policy.
Cancellations and Reschedules
If you need to cancel or reschedule, please do as soon as possible. There is no fee for cancelling or rescheduling. But more time allows me to offer that appointment to another client, so I really appreciate whatever you can do.
No-shows
Should you forget or consciously choose to miss your appointment you will be charged 50% of the scheduled appointment price. You will be invoiced via email and this amount must be paid prior to your next scheduled appointment.
Late Arrivals
If you arrive late, your session may be shortened. You will be charged the full amount of the scheduled session.